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Refund & Cancellation Policy
If the order is cancelled before shipping the refund process will be initiated immediately and the customer will receive the refund within 2 or 3 working days.
The order cannot be cancelled ones its shipped from our warehouse so the customer as to return the received product for refund or exchange, we will arrange a reverse shipping, once your return is received and inspected, we will send you an email to notify you that we have received your returned item and initiate the process for refund. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and you will receive the amount within 3 to 5 working days or earlier
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again, there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us will resolve the issue within 24hrs.
Orders which have not been shipped can be cancelled by going into your greyboy account and click on (cancel order) the order will be canceled with immediate effect.
Orders cannot be edited or canceled ones shipped, if u want to edit or change the order before shipping please call us to the given number in contact us.